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SHIPPING
We have listed discounted shipping for additional items and several shipping options.
We ship by USPS MAIL, Priority, Priority Flat Rate and First Class and First Class International.
We are not responsible for lost packages or packages sent to the wrong address. Please contact us if your item(s) arrive damaged. You may purchase insurance for you order.
We pack all items as carefully as possible to assure your purchase arrives safe and sound. A confirmation or tracking number will be provided through email.
International packages can take upwards of 30 days for delivery depending upon the final destination and the length of time your package may spend in customs.
*For international packages, Progress In Health, Inc. is NOT responsible for the length of time it takes for your package to reach you such as items being held in customs for any reason.
INTERNATIONAL CUSTOMERS: By purchasing through this site, you are solely responsible for paying all applicable taxes, duties, and tariffs imposed by customs.
*For domestic and international packages,Progress In Health, Inc is not responsible for unseen delays NOT caused by us such as: weather, failed delivery attempts, misplaced articles, incorrect addresses, packages left by carriers without signature confirmation, holidays, or any other possible situation that can cause delays beyond our control.
Refund Policy
Due to the nature of the products refunds are not provided at this time. Please note that opened and/or used products are non-returnable. AA
Exchanges
You may email us for authorization if you have an item that needs to be exchanged.
Unopened and unused Items may be exchanged for a new product within 15 days of purchase. Used products are not eligible for return at this time unless there is a special circumstance. Please choose products and colors carefully. Samples are encouraged if you are unsure or you may send us a photo for a color consultation.
Progress in Health, Inc. reserves the right to refuse returns for an unreasonable quantity of items or for items which have been opened or unused.
Once our Customer Service Department has authorized the return, please ship the product to the address below:
Progress in Health, Inc. c/o Returns Dept.
65 Allen Blvd.
Swansea, Ma 02777
Make sure to include your name, phone number and a copy of your original invoice in your returned package. We recommend you insure your parcel, to ensure your return can be tracked and not lost in transit.
Misshaps, Missing Items, Damaged Items
Please inform us within 10 days of purchase if you have any questions or concerns regarding the delivery of your products. email address:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Color Information
While Progress In Health, Inc. has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not always be 100% accurate.
DISCLAIMER:
This disclaimer holds the buyer responsible for any product and it's use after it has been shipped. If any reason you have a reaction to a product, discontinue use immediately. Some products with high concetrations of lactic acid may cause redness in it's process of eficacy. This is not an allergic reaction. We recommend a patch test if you have sensitive skin.
We follow strict sanitary regulations and test all our products for safety. The products are never tested on animals.
Due to the nature of all natural products please be mindful of any expiration dates on the products and/or as stated on this website. The shelf life of most of the products is 36 months with the exception of the mascara, liquid eyeliner and gel liner which is 18 months. We are not responsible and assume no liablity for misuse (including expired eye products) (leaving products in heat for extended periods of time, reactions or allergies or any other damages that the products may potentially cause. The customer must agree before purchasing that the only compensation available will be a refund. Pictures and returning the products will be required for a refund.
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This is the web site of Progress In Health, Inc. located in Massachusetts.
We collect the e-mail addresses of registered members, and those who communicate with us via e-mail. We aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review only; to improve the content of our site, customize the content and/or layout for members, used to notify consumers about updates to our site. No information is ever shared, sold, or intrusted to third-parties. Although, we may be forced to disclose personal information when legally required to do so, at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail with the subject heading "stop email".
If you supply us with your postal address on-line you will only receive mailings from our company.
Telephone numbers are only used regarding placed orders, or if you've signed up as an affiliate of our company.
With respect to Ad Servers: We do not partner with, or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back to this website periodically.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them. etc.
Consumers can access this information by e-mailing, or writing us at the address provided.
Upon request we offer visitors the ability to have inaccuracies corrected.
Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
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Terms and Policies
